What should I do if my package doesn’t arrive when it is expected?

If your package is delayed or misplaced by the postal or courier services, we will re-send your order for free on request or refund your payment.

  • Please check our tracking tool to ensure that the delivery is overdue before taking the next step.
  • Inform us of the non-delivery. Our first step will be to follow up your package, and if the postal services are unable to rectify the issue, we will re-ship for free or refund as per your preference.

In certain cases (e.g. specific countries, large quantities, no signature required upon delivery) we may use Registered Mail Services (standard shipping option). The delivery takes from 10 up to 18 days for US orders and 14-30 days for the rest of the world. Shipments sent via this shipping option (RMXXXXXXXXXIN) are NOT trackable and DO NOT require a signature upon delivery.

 

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