Tracking number not found?

We’ll email you a tracking number (EMXXXXXXXXXIN or RMXXXXXXXXXIN) within 24 hours after your order has been shipped. If you place your order on Saturday or Sunday, your order will process the same day but we will send you a tracking number on Monday morning.

Tip: Check you SPAM or JUNK folder for order confirmation or tracking number.

In certain cases (e.g. specific countries, large quantities, no signature required upon delivery) we may use Registered Mail Services (standard shipping option). The delivery takes from 10 up to 18 days for US orders and 14-30 days for the rest of the world. Shipments sent via this shipping option (RMXXXXXXXXXIN) are NOT trackable and DO NOT require a signature upon delivery.

You will be able to track your package in 4-7 business days after order processing. Your tracking link will become active as soon as your package will reach the destination country.

Example of tracking information


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